Shipping policy
Shipping Policy for Folkakii
Thank you for choosing Folkakii, your trusted source for premium candles and diffusers. Our team is committed to ensuring that your purchases reach you in the fastest and most secure manner possible. Below, please find our comprehensive shipping policy which outlines the process, rates, and timelines.
Shipping Process
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Order Confirmation: Once your order is placed, you will receive an email confirmation detailing the items purchased and the total cost.
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Order Dispatch: Orders are processed on the same business day if received before 2:00 PM (GMT). Orders received after this time will be dispatched the following business day.
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Shipping Notification: You will receive an email notification with tracking information as soon as your order has been dispatched.
Shipping Rates
For all orders, a flat shipping rate of £10 per item is applied. This charge covers next-day delivery within the United Kingdom.
Delivery Timeframe
We offer next-day delivery for all orders placed within the United Kingdom. Please note that delivery timelines may be affected during public holidays, and delays may occur due to unforeseen circumstances.
Missing or Delayed Items
In the unfortunate event that your item does not arrive within the expected timeframe, please contact our Customer Service team at [Customer Service Email] or call [Customer Service Phone Number]. We shall investigate the issue promptly and ensure you receive your order as quickly as possible.
Damaged or Incorrect Items
Should you receive a damaged or incorrect item, kindly contact our Customer Service team within 24 hours of receipt. We will arrange for a return or exchange, depending on your preference.
International Shipping
Currently, Folkakii only offers shipping within the United Kingdom.
Modifications and Cancellations
Order modifications or cancellations are possible only before the order has been dispatched. If you wish to modify or cancel your order, please contact our Customer Service team immediately.
Returns and Exchanges
Please refer to our Returns Policy for detailed information on returns and exchanges.
We hope this clarifies our shipping practices. If you have any further questions, please do not hesitate to get in touch with our Customer Service team. Thank you for choosing Folkakii; we are delighted to serve you.
Last Updated: [Insert Last Updated Date]
Folkakii reserves the right to update this shipping policy at any time. Customers are encouraged to review this policy periodically for any changes.